iPhone 13 Pro Max Repair Assistant Issue: Unable to Verify Genuine Parts

First reported on r/ios on June 26, 2026.

Users are experiencing an issue where the iPhone 13 Pro Max Repair Assistant is unable to verify genuine parts, even after replacing the battery and screen.

What it looks like

  • Repair Assistant unable to verify genuine parts

How to fix it

  1. Restart your iPhone 13 Pro Max.
  2. Open the Repair Assistant app.
  3. Try to verify the genuine parts again.
  4. If the issue persists, contact Apple Support for further assistance.

Affected products

  • iPhone 13 Pro Max

Sources

Search terms covered: iphone 13 pro max repair assistant issue, genuine parts not verified