Microsoft Windows Hello for Business Issue

First reported on r/techsupport on June 25, 2026.

Users are experiencing issues with Microsoft Windows Hello for Business not working on HP laptops. The problem is affecting multiple users and is not related to other apps like Teams or Zoom.

What it looks like

• windows hello for business not working
• fingerprint sensor issues

How to fix it

1. Open Settings.
2. Click Accounts.
3. Click Sign-in options.
4. Select Windows Hello.
5. Try removing and setting up the fingerprint again.

Affected products

• windows-hello-for-business

Sources

• Windows Hello for Business Problem — reddit:r/techsupport

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Search terms covered: microsoft windows hello for business issue, fingerprint sensor not working