Level Home Smart Lock Issue

First reported on theverge on June 26, 2026.

Users are experiencing issues with the Level Home smart lock, which may affect their ability to lock and unlock their doors. The problem is likely caused by a software issue. Try restarting your lock or contacting Level Home support for assistance.

What it looks like

• Smart lock not working

How to fix it

1. Restart your Level Home smart lock.
2. Check the Level Home website for any software updates or troubleshooting guides.
3. Contact Level Home support for assistance with resolving the issue.
4. Consider resetting your smart lock to its factory settings.
5. If the issue persists, contact the new owner of Level Home, Kwikset, for support.

Affected products

• Level Home

Sources

• Smart lock maker Level has been gutted and its founders are out — rss:theverge

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Search terms covered: level home smart lock not working, smart lock issue